VICIdial is an open source contact / call center software suite targeting the telephony and communications requirements of any business irrespective of size. VICIdial is built on an open source platform and boasting a global installation base, VICIdial boasts a full-featured predictive dialer while also functioning as an Automated Call Distribution (ACD) system. Agents are therefore able to predictively or manually call through campaign lists while also handling inbound and outbound calls on a blended basis. From within a single, centralized web-based interface agents can also respond to inbound emails and engage in live customer chat sessions embedded into an existing website via widget. Routing options and queue prioritization rules then ensure that calls and emails are directed to the most qualified agent, with managers able to listen in on agent calls to monitor performance. Boasting over 2,000 features in total, VICIdial goes on to include automatic call recording that can be stopped or started at any time, while logging calls and call status. User levels and permissions can be set to restrict certain features or campaign accessibility, before web-based data exporting and sharable real time reporting enables authorized agents, managers and team leaders to analyze call campaign performance. Kindly Visit Brand Owners Authorised website for further details : http://www.vicidial.com/
Sales & Service Network For Vicidial Dialer in: Ahmedabad, Amaravati, Bhubaneshwar, Bangalore, Chandigarh, Chennai, Cochin, Coimbatore, Delhi, Ernakulam, Hosur, Hyderabad, Indore, Jaipur, Kanpur, Kolkata, Lucknow, Madurai, Mumbai, Nagarcoil, Nagpur, Pondicherry, Pune, Rajkot, Salem, Surat, Trichy, Trivandrum, Vijayawada, Visakhapatnam