JioCX Voice enables businesses to deliver personalized and impactful customer communication through advanced voice solutions. With features like click-to-call, IVR, outbound dialing, and Voice OTP, it integrates seamlessly with existing systems. Powered by intuitive APIs and real-time analytics, it enhances engagement, streamlines interactions, and drives better business outcomes.
Jio CX Voice - Faq
JioCX provides various virtual phone numbers such as landline, mobile, toll-free, or vanity numbers. You can choose a number and attach it to voice services in your JioCX account.
Yes, you can port your existing number to JioCX. For the detailed porting process and integration, you need to contact your JioCX account manager.
Yes, JioCX supports parallel calls at scale, allowing customers to handle anything from a single channel to thousands of simultaneous calls.
Yes, JioCX supports voice call recording, and recordings are accessible through the reporting portal.
JioCX supports popular audio formats such as WAV and MP3 for voice playback and recording.